FAQ

You may log in to your account to view your recent orders and tracking information if available. If, however, you checked out as guest then please refer to the email confirmation of your order despatch.
Please check your junk and spam folders; this is the most common reason for not receiving emails.  We recommend you add our email address This email address is being protected from spambots. You need JavaScript enabled to view it. to your address book to ensure you receive all future correspondence from us. If you are still having trouble locating your emails then please contact our Customer Care team who will be able to assist you on +44 (0) 1246 566195.
Simply click ‘forgotten your password’ and enter your email address. We will send you an email with instructions on how to reset our password.
If in doubt just follow our easy to use size guide which you will also find located on every product page. The size guide offers an insight into your ideal Crowdcapture size, the clothes are all UK sizing. It could help if you also send us your shoulder,bust,waist,hip measurement and the length you require for the garment to be. That will help us to find an exact match which is right for you. The general care information will be sent out to you along with the clothing. Whilst offering an insight into your ideal Crowdcapture size please bear in mind that this is a guide only and we advise you refer to each product description for more information on the fit of each style.When choosing the jewellery if you are not sure if the jewellery will fit, you can contact us on +44(0) 1246 566195. We will be able to advice you on which style and size of product is suitable for you.
If you want to order something which is not listed on the website or if you want an item changed such as the design or fabric choice. We will try our best to do that for you. We would go every mile to help our customer. All you have to do is contact us by email or contact us on 44 (0) 1246 566195 during any working day.
>You may log in to your account to view your recent orders and tracking information if available. If, however, you checked out as guest then please refer to the email confirmation of your order despatch.
Do not hesitate to contact our Customer Care team if you wish to place your order over the phone. We are open 9.00 – 17.30 GMT and you can reach us at +44 (0) 1246 566195. If you can’t reach us then please leave a message on our answering service and we will endeavour to get back to you at the earliest convenience.
This service is currently not available however we will be introducing it soon.
Whilst we hope you are happy with your purchase we understand there may be a need to amend or cancel your order. We are able to cancel your order at any time before it has been despatched and shall refund the order in full. If the garment is made to order same day or next next day cancellation before 11am will be necessary. If you get in contact afterwards we will not be able to cancel or change your order as by that time we will have initiated garment making process.
No we do not charge VAT.