Terms & Conditons

INFORMATION ABOUT US AND OUR WEBSITE

This website is owned and operated by Crowd Capture, a family owned enterprise. We are in the business of selling Designer Clothing, Hand Made Jewellery, Accessories and Handbags. We sell to retail customers as well trade.

These terms and conditions represent an agreement with you and Crowd Capture. By using this website and making purchases from Crowd Capture you agree to these terms and conditions. Crowd Capture reserve the right to change these terms at any time. Please review these terms often to ensure you are aware of any changes made by Crowd Capture. If you do not agree to all the following terms you should not use this site. These terms and conditions shall be governed by the laws of England and you agree to submit to the exclusive jurisdiction of the courts of the United Kingdom.

Complaints

If you have a complaint please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. , or phone +44 (0) 1246 566195 between 9am to 5pm, Monday to Friday excluding public holidays.

We care about our products and our customers and we will endeavour to rectify any problem relating to the quality and service from Crowd Capture. If you contacted us by post or email we will reply by email.

Liability

Our range of jewellery and fashion accessories can contain small pieces of stone which are secured mechanically as well through adhesive, however, they can come off if subjected to impact or mechanical pressure. it is the individual's own responsibility to fully accept all risks, damages, injury or death which may result from such eventualities.

Copyright

Unless otherwise specified the copyright to the contents of all the pages in this website are owned or licensed to Crowd Capture, or are used with permission from the owner. The contents, design or material of this website may not be copied, reproduced, modified, downloaded or used in any form without the prior permission of Crowd Capture.

SALE OF GOODS

Crowd Capture is subject to compliancy with: The Electronic Commerce (EC Directive) Regulations 2002, The Consumer Protection (Distance Selling) Regulations 2000, The Supply of Goods and Services Act 1982, The Consumer Protection Act 1987.

Pricing

All prices are shown in pound sterling. All prices are subject to change without prior notice. All transactions will be completed in GBP. For sales of goods outside the UK please email us with your enquiry before placing an order.

Payment methods

We accept payments through Paypal or Google Checkout. You can use the following cards: Visa Credit and Debit, MasterCard, Switch and Maestro when making payment through them. We do not debit your card until the goods are despatched.

Security

When you are ready to purchase your goods you will be transferred to either Paypal or Google Checkout payment pages. Payment through Paypal and Google Checkout are secured through secure connections. You can confirm the secure connection by checking that the payment page address starts with https://. Only when you are connected to Paypal or Google Checkout that you will be asked about your credit card details.

Confirmation of order

When an order or payment has been accepted you will receive confirmation by email in English.

Cancellation policy

You have an unconditional right to cancel your order within 7 working days of receiving your order. You must provide Crowd Capture with written notice of cancellation in a durable medium and you must return at your own cost all goods in the state in which they were received by you. If we have already processed your payment we will refund you in full within 30 days of cancellation. 

Delivery

Please refer to our delivery section referred to at the Delivery Information page.

Delivery: Rest of the world

If you live outside of UK, please contact us before placing an order.

Return of Goods Policy/Refunds

Please refer to our Return of Goods section referred to at the Delivery Information page.

Product availability

Except for bespoke dresses, we try to make sure that items listed on our site are always in stock. In situations when an item becomes discontinued or temporarily unavailable we will contact you to let you know when the item will be in stock or to arrange a refund. Bespoke dresses are always made to order and not kept in stock.

Looking after your product

The Crowd Capture products are made of natural materials with no kind of plating on it, so the colour changes may come from regular wearing and exposure to different types of weather, however, this can be taken care of by any type of metal polish like "Brasso".

Website images and colour reproduction.

We make every effort to ensure that images displayed on our website are as accurate as possible but we cannot guarantee an exact colour match to the product as displayed on your screen.

Website content

The information on our site is constantly updated and from time to time may contain technical inaccuracies and typographical errors. We aim to correct these as soon as we become aware of them. In situations where the provided information is crucial to your purchasing decision and the eventual use of a product we recommend you contact us for clarification and confirmation of details. We reserve the right to alter specifications and prices without notice.

In no event will Crowd Capture be liable for any damages arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortuous action, arising out of or in connection with the use, or inability to use this site. We make no warranty that this site or the server that makes it available is free of viruses or bugs.